You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders. Alternatively, a confirmation of the order will be sent to your registered email after placing the order.

Our shipping timelines vary depending on what you have ordered.

Fabrics & Sarees take 2 to 3 days days to ship from the warehouse, Our kurtas (custom or otherwise) without embroidery take 5 to 7 days and embroidered kurtas (custom or otherwise) take 10 to 12 days to ship from the warehouse. All home and furniture items take 14 to 21 days to ship from our warehouse. All jewellery products take 7 to 15 days to ship from our warehouse.

You will also find shipping timelines written under every product in the description section. Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.

If the order has not been dispatched only then you can add what you like to your existing order. To do so please get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455

We will try our absolute best to expedite an order, however sometimes we may not be able to depending on what has been ordered. To expedite your order,please get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455

If the order has not been dispatched only then you can modify your existing order. To do so please get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455

If the order has not been dispatched only then you can change your address after placing the order. Please get in touch via email on hello@theindianethnicco.com or Whatsapp/call -+91 88509 36455

You can get a whole outfit customised. Please send relevant information, images/screenshots to saloni@theindianethnicco.com and she will guide you through the process.

All clothing items can be customised this includes - Kurtas, Bottoms, Blouses, Leisure Wear, Dresses, Co-Ord Sets, Short Tops & Chaniya Cholis

If the product is not under production then it can be customised. Please get in touch with saloni@theindianethnicco.com for customisation related queries.

Most products can be customized to the exact measurements that you prefer, products can also be made with slight changes in the style like adding sleeves or changing the neckline. Products can also be made from scratch by choosing a fabric you like from our website in your preferred size and silhouette.

Some customisations like length increase of kurta/sleeve up to 3 inches, basic pattern changes/neckline changes, removal of pockets and kurta/sleeve length decrease are not chargeable. 

There are extra charges for customisation for major changes depending on the level and complexity of customisation and it will be communicated to you by the team. Length customisation of kurta and sleeves above 3 inches will be chargeable.

Customised products are not eligible for returns/exchanges.

Wash Care for Kurtas/Sarees/Fabrics/Dupattas:

Handwash lightly with mild detergent.

Do not soak. Dry inside out in shade.

Dry clean is ideal but hand wash also works.

 All products have wash care information mentioned in the description under the product. Please go through the same thoroughly to ensure long durability of the product.

Dimensions are mentioned in the description under every product.

All the images we have are uploaded on the website and we do not provide any extra images on Whatsapp.

Please sign up for the “notify me when restocked option” which you will find under the sold out item. We cannot give you a certain timeline for the restock. If and once it is restocked you will receive an email about the same.

Yes, almost all our products are handmade and naturally dyed.

The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight colour differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the shade of the colour due to the human involvement in the process.

Our shipping timelines vary depending on what you have ordered.
Fabrics & Sarees take 2 to 3 days days to ship from the warehouse. All clothing products (custom or otherwise) take 7 to 14 days and PRE PRDERED kurtas take 35 to 45 days to ship from the warehouse. All Home and furniture items take 14 to 21 days to ship from our warehouse. All jewellery products take 7 to 15 days to ship from our warehouse.

You will also find shipping timelines written under every product in the description section as well. Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.

Yes, we do offer reverse pickup for eligible items’ returns within India. We do not extend this service out of India.

Sometimes, for some addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us and reimburse Rs. 100 or the shipping cost value, whichever is lower. 

Orders except Pre-Ordered items are generally shipped in an average time span of 3 to 14 days. However, shipping timelines differ from product to product and are mentioned in the description under the product.

Fabrics, Dupatta & Sarees take 2 to 3 days days to ship from the warehouse. All clothing products (custom or otherwise) take 7 to 14 days and PRE PRDERED kurtas take 35 to 45 days to ship from the warehouse. All Home and furniture items take 14 to 21 days to ship from our warehouse. All jewellery products take 7 to 15 days to ship from our warehouse.

As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such. 

All of our clothing products are available internationally. Some of the other products we have on our website may not be available internationally - please do check in the description to make sure or get in touch with us via hello@theindianethnicco.com

For Domestic Shipping - Free shipping for orders above Rs. 2,500. For orders below Rs. 2,500, a flat shipping fee of Rs. 150 is charged per order. Shipping charges will be calculated at the time of checkout on our website.

For international shipping

Free international shipping for orders above Rs.20,000.

For orders below Rs.20,00 the charges for international shipping too depend on the weight of the product and where it is getting shipped. The final shipping cost will be calculated at the time of checkout on the website. 

Customs and import duty, if any, may/maynot apply to your shipment depending on your country's custom rules and will have to be borne by the customer at the time of delivery, if applicable.

Return - Only the following items are eligible for returns or exchange : Clothing Items, Dupattas, Sarees & Fabrics.

The following items are NOT eligible for Return or Exchange -
1. Any products other than clothing items, dupattas, sarees & fabrics i.e. Jewellery, Footwear, Home Decor Products.
2. Clothing items of sizes 5XL and 6XL and Customised Products.
3. Fabrics measuring below 2 mtrs in length.
4. Pre-Cut Fabrics or Fabrics Printed on Demand.
5. Products bought on Sale.

Please visit the link https://theindianethnicco.com/apps/return_prime to request a return or an exchange. The request has to be placed within 15 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order. We will then initiate a return pickup at no extra cost within India.

Once the reverse pick up is done a store credit will be provided to you via Email in the form of a coupon code which will be valid for 1 year from the date of issue. The store credit will be amount of the value of your returned order excluding any shipping cost paid by you at the time of placing an order.

International Orders : WE DO NOT PROVIDE RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS. In case of any exceptions for international orders, the customer will have to send the product back to us and bear the shipping cost of to and fro and custom charges if any. The company will not be liable to pay for any shipping cost/custom charges upon delivery for international returns. 
As an alternative, to avoid shipping costs, you can request for returning the product in the future in case you may have someone travelling from your country to India. If you would be doing so, you would need to inform the team in advance.

Customised Products - Please note any customisation (increased dress length, sleeve length etc. or made as per measurements provided) makes your order ineligible for returns.

Exchange - For exchanging a product, the same product can be exchanged for a different size - please note that you cannot exchange a product with another kind of product. If you wish to get another product in exchange of the ordered product kindly opt for return and store credit. 

After the product is picked up, a new order for the different size needed will be auto placed and the shipping fee will be charged again.

Refunds - As a policy, WE DO NOT PROVIDE REFUNDS on products which are delivered in perfect condition. 

In the unlikely event that your merchandise arrives damaged, you can mention the same on the link here - https://theindianethnicco.com/apps/return_prime. The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.

Please note: Misprints & Colour difference from website images do not qualify as damaged product.

Please note that it takes approximately 7 to 14 working days for any returned product to reach us. Refunds are processed only after we receive the returned item and will be credited to your mode of payment. In case of COD orders, refunds will be provided into the customers' bank account.

Please Note one order is eligible for an Exchange or Return only one time.

RETURN POLICY FOR SALE

The following items purchased in SALE are NOT eligible for any returns or exchanges-
1. All Clothing items with tag “Ships in 48 hours”, Fabrics, Dupattas and Sarees.
2. Clothing items of sizes 5XL and 6XL and Customised Products.

We will be providing only Returns on all rest sale items against a store credit.  No Money Refund will be given in any case. No exchange will be provided.

Store Credit is the amount of refund given back to the customer in the form of a coupon code. This store credit has a lifetime validity and can be fully redeemed against the value of your future orders on the website. 

RETURN PROCESS

Please visit the link https://theindianethnicco.com/apps/return_prime to request a return or an exchange. The request has to be placed within 15 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order. We will then initiate a return pickup at an extra cost of Rs.250 within India. The amount will be deducted from your Store Credit amount. Customers can also courier the product back on their own only after their request is approved by the team and in that case Rs.250 will not be deducted from the Store Credit.

Once the reverse pick up is done a store credit will be provided to you via Email. The store credit will be the amount of the value of your returned order excluding any shipping cost paid by you at the time of placing an order. 

International Orders : WE DO NOT PROVIDE RETURNS OR EXCHANGES ON INTERNATIONAL SALE ORDERS. In case of any exceptions for international orders, the customer will have to send the product back to us and bear the shipping cost of to and fro and custom charges if any. The company will not be liable to pay for any shipping cost/custom charges upon delivery for international returns.

*Money Refund will only be possible if the customer has received a wrong or damaged product. The company is entitled to take the final decision on returns and refunds.

Please note that it takes approximately 7 to 14 working days for any returned product to reach us. Money Refunds are processed only after we receive the returned item and will be credited to your mode of payment. In case of COD orders, refunds will be provided into the customers' bank account.

Please Note one order is eligible for Return only one time.

SHIPPING POLICY FOR SALE

Our shipping timelines vary depending on what you have ordered.
All Products with tags "Ships in 48 hours" will be shipped within 48 working hours of placing an order.
All clothing products (custom or otherwise) take 7 to 14 days to be shipped form our warehouse.

All Home and furniture items take 14 to 21 days to ship from our warehouse. All jewellery products take 7 to 15 days to ship from our warehouse.

You will also find shipping timelines written under every product in the description section as well. Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.

TRACKING DETAILS

As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such. 

Other Queries

Please Note: Products with the "Ships in 48 hours" tag CANNOT be customised since these are ready products.

Please note: Misprints & Colour differences from website images do not qualify as damaged products.

Prepaid orders once placed cannot be cancelled. In case the customer wishes to cancel, refund will be done only in terms of a store credit.

In case you do like the product then you can return the product against store credit of the same value of the returned product which can be redeemed within a year on any item you wish from the website. A refund cannot be initiated in this case.

Please visit the link https://theindianethnicco.com/apps/return_prime to request a return or an exchange.

Returns/Exchange -
International Orders : WE DO NOT PROVIDE RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS. In case of any exceptions for international orders, the customer will have to send the product back to us and bear the shipping cost of to and fro and custom charges if any. The company will not be liable to pay for any shipping cost/custom charges upon delivery for international returns. 
As an alternative, to avoid shipping costs, you can request for returning the product in the future in case you may have someone travelling from your country to India. If you would be doing so, you would need to inform the team in advance.

Refunds -  As a store policy we do not offer refunds on products which are delivered in perfect condition. 

 In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link - https://theindianethnicco.com/apps/return_prime. The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.

In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link - https://theindianethnicco.com/apps/return_prime. The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition

It takes 7 to 14 working days for any returned product to reach our warehouse. Only after we receive it and check the product will the credit note/exchange/refund be initiated.

It takes 7 to 14 working days for any returned product to reach our warehouse. Once the reverse pick up is done, we will issue a Store credit in terms of a coupon code and you can use the same to place a new order. For some exceptiional cases we will only after we receive it and check the product will the credit note/exchange/refund be initiated.

The store credit will have been emailed to you on the same email id with which you shopped on our website. Please check for an email with the subject "Refund". Please check the junk/spam folder too.

Our warehouse and office is located in Mumbai, India

Unfortunately you cannot, we are only an online store. We are soon launching a store in Mumbai, stay tuned :)