You can view your order details by logging into your account on our website www.theindianethnicco.com. Once you login you will see an option called - My Orders, where you can view all your past orders.

Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.

Yes, you can change the delivery address as long as your order has not been shipped. Once the order has been shipped, it is not possible to modify the delivery address.

If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.

For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.

Our garments are like works of art, hand block printed with special dyes with love because of which they might bleed initially, don't worry it's temporary and a part of their artistic nature.

1. Avoid mixing darker tops with lighter bottoms to prevent any unexpected colour blending.
2. If you're planning to show off your new attire in high-sweat zones, we recommend opting for another equally stunning ensemble.
3. We suggest Dry Cleaning but gentle hand washing with a mild detergent will also do the trick.
4. During the first few washes, wash them separately.
5. Skip the washing machine.
6. Gentle dry them inside out in a shaded area.
We take great pride in the unique character of our handcrafted products. They may have slight irregularities, but that's what makes them truly one-of-a-kind!

The Size chart is available for all products. Garment measurements are mentioned in the size chart. We are a size inclusive brand. We make all sizes from XS-6XL without any extra charges.

However, due to certain limitations size XS, 5XL & 6XL are eligible only for prepaid orders.

Please sign up for the “notify me when restocked option” which you will find under the sold out item. We cannot give you a certain timeline for the restock. If and once it is restocked you will receive an email about the same.

Yes, almost all our products are handmade by National award winning artisans of India and naturally dyed.

The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight colour differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the shade of the colour due to the human involvement in the process.

Our shipping timelines vary depending on what you have ordered.
Fabrics & Sarees take 2 to 3 working days days to ship from the warehouse. All clothing products take 7 to 14 working days. All International order will take 15-20 working days to be shipped.

Working Days are Monday - Friday so the shipping timeline does not include the weekend.

You will also find shipping timelines written under every product in the description section as well. Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.

Yes, we do offer reverse pickup for eligible items’ returns within India. We do not extend this service out of India.

Sometimes, for some addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us and provide a full Store Credit without deducting the additional cost of Rs.100.

As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such. 

Yes, we do ship worldwide.

For Domestic Shipping we offer free shipping for orders above Rs.2,500. For orders below Rs. 2,500, a flat shipping fee of Rs. 150 is charged for COD orders and Rs.100 for Prepaid orders.

For international shipping

We provide free international shipping for orders above Rs.20,000. (Please use coupon code : FREESHIP10 to avail the discount)

For orders below Rs.20,00 the charges for international shipping depends on the weight of the product and the delivery location. The final shipping cost will be calculated at the time of checkout on the website. 

Customs and import duty, if any, will have to be borne by the customer at the time of delivery, if applicable.

We have an aggregator that allocates the best possible option for the location the product is getting shipped to. Some of the services used are DHL, Aramex, FedEX & UPS

Return Policy:

• Only Returns are accepted, no Exchanges.
• Each order is eligible for a return only once.
• A flat fee of Rs.100 is applicable for all returns.
• Refund is made in terms of Store credit Only
• Return Request to be made within 15 days of delivery.

Items Not Eligible for Return:

• Orders placed using Store Credit.
• Customised products.
• Fabrics measuring below 2 meters in length.
• Scrubs, pre-cut fabrics, or fabrics printed on demand.
• Products bought on sale.

Return Request Process:

• Visit the link provided to request a return - https://theindianethnicco.com/apps/return_prime
• State the return reason and select the item to be returned along with images in case of any defect/damages.
• A return pickup will be initiated within India at an extra cost of Rs.100.
• Ensure all tags and labels are intact, and the product is unworn.

Store Credit:

• A store credit (after deducting the return fee of Rs.100) will be issued within 24 hours after the order is picked up. It will be provided via email.
• The store credit will be valid for 1 year from the date of issue.
• The credit will be of the amount of the returned products only.
• Shipping costs will not be credited back in any case.

Refunds:

• Money refunds are not provided for products delivered in perfect condition.
• In the event of damaged merchandise, share images and details through the provided link.
• Further steps for replacement, store credit, or full refund will be communicated.
• No return fee will be charged in the case of damaged products.
• Misprints and colour differences from website images are not considered damaged products.
• Orders once placed are not eligible for any money refunds. Only Store Credit will be provided.

International Orders:

• International orders are not eligible for Returns.
• If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and custom charges. We do not facilitate reverse pick-ups. A store credit will be issued for the value of the returned product only. Please note that shipping charges are non-refundable under any circumstances.
• Alternatively, customers can request to return the product when someone is traveling from their country to India, without incurring additional shipping costs.
• In the unlikely event that your merchandise arrives damaged, you can share images for proof with us at hello@theindianethnicco.com. The issue will be recorded and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.

The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

Customised Products:

• Customised orders are ineligible for returns.
• Customers must bear the return shipping risk and provide tracking details for any required alterations.

Refund Timeline:

• Returns take approximately 7 to 14 working days to reach the company.
• Refunds are processed only after receiving the returned item.
• Refunds will be credited to the original mode of payment.
• For Cash on Delivery (COD) orders, refunds are provided to the customer's bank account.

The company holds the authority to make the final decision in any case.

Please visit the link https://theindianethnicco.com/apps/return_prime to request a return or an exchange.

Returns/Exchange -
International Orders : WE DO NOT PROVIDE RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS. In case of any exceptions for international orders, the customer will have to send the product back to us and bear the shipping cost of to and fro and custom charges if any. The company will not be liable to pay for any shipping cost/custom charges upon delivery for international returns. 
As an alternative, to avoid shipping costs, you can request for returning the product in the future in case you may have someone travelling from your country to India. If you would be doing so, you would need to inform the team in advance.

Refunds -  As a store policy we do not offer refunds on products which are delivered in perfect condition. 

 In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link - https://theindianethnicco.com/apps/return_prime. The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.

In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link - https://theindianethnicco.com/apps/return_prime. The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.

A store credit is issued 2-3 days after the return has been picked up from your address.

A money refund if need be will take 7-10 days after the order has been picked up.

In certain cases, we process the refunds or store credits only after we receive it and check the product. It takes 7 to 14 working days for any returned product to reach our warehouse. So in such cases a refund or store credit might take 20-25 days.

Yes, you can!

Our MUMBAI STORE is NOW OPEN!
We are so excited and looking forward to seeing you at the store! Come visit us and shop all our latest collections and new styles launched exclusively at the Store!

Store timing : 11.00 AM - 8.30 PM (Open on all days)
Store Address : C-1, 5, Ground Floor, Sarathi Co-Op Soc, Khira Nagar, SV Road, Santacruz West, Mumbai 400054.
Click here to Get Directions : https://bit.ly/3HQKVLY

Call us at : 8104047927 for any store related queries

PS: We have Parking & Valet available at the store