We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
To return your saree order:
1. Please visit the link https://theindianethnicco.com/apps/return_prime with your order number or phone number within 15 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order.
2. We will then be able to initiate a reverse pickup at no extra cost within India. For international orders, the customer will need to send the product back to us and bear the shipping cost to and fro.
3. After receiving the returned product, we will provide you a store credit amounting the value of your returned order excluding any shipping cost paid by you at the time of placing an order.
4. You can use the store credit code with a validity of 1 year for any product listed on our website
To exchange your product:
1. If you want to exchange it with any other product from the website, the above procedure of returning the product will have to be followed.
2. Once the store credit is issued to you, a new order for the item needed in exchange will have to be placed by you using the coupon code provided in the discount box on checkout.