- Only Returns are accepted, no Exchanges.
- Each order is eligible for a return only once.
- A flat fee of Rs.100 is applicable for all returns.
- Refund is made in terms of Store credit Only
- Return Request to be made within 15 days of delivery.
- Tags must be intact with the barcode sticker.
- If an order placed using a discount code is returned, the new order will not be eligible for the same discount.
Items Not Eligible for Return:
- Orders placed using Store Credit.
- Customised products.
- Fabrics measuring below 2 meters in length.
- Scrubs, pre-cut fabrics, or fabrics printed on demand.
- Products bought on sale.
Return Request Process:
- Visit the link provided to request a return - https://theindianethnicco.com/apps/return_prime
- State the return reason and select the item to be returned along with images in case of any defect/damages.
- A return pickup will be initiated within India at an extra cost of Rs.100.
- Ensure all tags and labels are intact, and the product is unworn.
- A store credit (after deducting the return fee of Rs.100) will be issued within 24 hours after the order is picked up. It will be provided via email.
- The store credit will be valid for 1 year from the date of issue.
- The credit will be of the amount of the returned products only.
- Shipping costs will not be credited back in any case.
- Money refunds are not provided for products delivered in perfect condition.
- In the event of damaged merchandise, share images and details through the provided link.
- Further steps for replacement, store credit, or full refund will be communicated.
- No return fee will be charged in the case of damaged products.
- Misprints and colour differences from website images are not considered damaged products.
- Orders once placed are not eligible for any money refunds. Only Store Credit will be provided.
- International orders are not eligible for Returns.
- If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and custom charges. We do not facilitate reverse pick-ups. A store credit will be issued for the value of the returned product only. Please note that shipping charges are non-refundable under any circumstances.
- Alternatively, customers can request to return the product when someone is traveling from their country to India, without incurring additional shipping costs.
- In the unlikely event that your merchandise arrives damaged, you can share images for proof with us at firstname.lastname@example.org. The issue will be recorded and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.
The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.
- Customised orders are ineligible for returns.
- Customers must bear the return shipping risk and provide tracking details for any required alterations.
- Returns take approximately 7 to 14 working days to reach the company.
- Refunds are processed only after receiving the returned item.
- Refunds will be credited to the original mode of payment.
- For Cash on Delivery (COD) orders, refunds are provided to the customer's bank account.
The company holds the authority to make the final decision in any case.