Return Policy

Return Policy:

  • Only Returns are accepted, no Exchanges.
  • Each order is eligible for a return only once.
  • A flat fee of Rs.100 is applicable for all returns.
  • Refund is made in terms of Store credit Only
  • Return Request to be made within 15 days of delivery.
  • Tags must be intact with the barcode sticker.
  • If an order placed using a discount code is returned, the new order will not be eligible for the same discount.

Items Not Eligible for Return:

  • Orders placed using Store Credit.
  • Customised products.
  • Fabrics measuring below 2 meters in length.
  • Scrubs, pre-cut fabrics, or fabrics printed on demand.
  • Products bought on sale.

Return Request Process:

  • Visit the link provided to request a return - https://theindianethnicco.com/apps/return_prime
  • State the return reason and select the item to be returned along with images in case of any defect/damages.
  • A return pickup will be initiated within India at an extra cost of Rs.100.
  • Ensure all tags and labels are intact, and the product is unworn.

Store Credit:

  • A store credit (after deducting the return fee of Rs.100) will be issued within 24 hours after the order is picked up. It will be provided via email.
  • The store credit will be valid for 1 year from the date of issue.
  • The credit will be of the amount of the returned products only.
  • Shipping costs will not be credited back in any case.

 

Refunds:

  • Money refunds are not provided for products delivered in perfect condition.
  • In the event of damaged merchandise, share images and details through the provided link.
  • Further steps for replacement, store credit, or full refund will be communicated.
  • No return fee will be charged in the case of damaged products.
  • Misprints and colour differences from website images are not considered damaged products.
  • Orders once placed are not eligible for any money refunds. Only Store Credit will be provided.

International Orders:

  • International orders are not eligible for Returns.
  • If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and custom charges. We do not facilitate reverse pick-ups. A store credit will be issued for the value of the returned product only. Please note that shipping charges are non-refundable under any circumstances.
  • Alternatively, customers can request to return the product when someone is traveling from their country to India, without incurring additional shipping costs.
  • In the unlikely event that your merchandise arrives damaged, you can share images for proof with us at hello@theindianethnicco.com. The issue will be recorded and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.

The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

Customised Products:

  • Customised orders are ineligible for returns.
  • Customers must bear the return shipping risk and provide tracking details for any required alterations.

Refund Timeline:

  • Returns take approximately 7 to 14 working days to reach the company.
  • Refunds are processed only after receiving the returned item.
  • Refunds will be credited to the original mode of payment.
  • For Cash on Delivery (COD) orders, refunds are provided to the customer's bank account.

The company holds the authority to make the final decision in any case.