Cancellations, Refunds, Returns & Exchanges, Discounts
DISCOUNTS:
All eligible discounts running at a given point in time are not applicable on sale items. Discounts are not valid on jewellery, bags, accessories & footwear products.
CANCELLATIONS
Cancellations of Cash on Delivery orders has to be done strictly within 12 hrs of an order being placed. Please reach out to us at hello@theindianethnicco.com or at +91 8928216156 with your order number.
Prepaid orders are not eligible for cancellation once placed.
RETURNS/EXCHANGES
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Products eligible for returns:
1. Clothing items
2. Fabrics
3. Dupatta
4. Sarees
Products not eligible for returns:
1.Jewellery
2. Footwear
3. Home Decor Products
4. Plus size clothing items with Sizes 5XL and above
5. Cut Fabrics
6. Sale Products
7. Customised Products
Note: Clothing items, fabrics and any other product that is on sale cannot be returned or exchanged. Cut piece fabrics/1 meter fabrics are also not eligible for return or exchange.
To return your order:
1. Please visit the link https://theindianethnicco.com/apps/return_prime with your order number or phone number within 15 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order.
2. We will then be able to initiate a reverse pickup at no extra cost within India. For international orders, the customer will need to send the product back to us and bear the shipping cost to and fro.
3. After receiving the returned product, we will provide you a store credit amounting the value of your returned order excluding any shipping cost paid by you at the time of placing an order.
4. You can use the store credit code with a validity of 1 year for any product listed on our website.
EXCHANGE :
To exchange your product with another product:
1. If you want to exchange it with any other product from the website, the above procedure of returning the product will have to be followed.
2. Once the store credit is issued to you, a new order for the item needed in exchange will have to be placed by you using the coupon code provided in the discount box on checkout.
To exchange your product for a different size:
1. Please visit the link https://theindianethnicco.com/apps/return_prime with your order number or phone number within 15 days from the date of receipt of shipment stating the exchange reason and selecting the product you wish to exchange in your order.
2. We will then be able to initiate a reverse pickup at no extra cost within India. For international orders, the customer will need to send the product back to us and bear the shipping cost to and fro.
3. After receiving the returned product, a new order for the different size needed will be auto placed and the shipping fee will be charged again.
4. Customised Products - Incase you have any customised products ( increased dress length, sleeve length etc. or made as per measurements provided) Please note any customisation makes your order ineligible for returns.
Please Note
We click our photos in natural light so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more.
Also, our products are truly handcrafted and hand done. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to it. Please also understand that unlike chemical dyed and digital printed products, handcrafted products are not mass manufactured but Infact made in batches. Thus slight variation in colour, shade, motif in each batch produced is natural due to the human involvement in the process.
However, if the product has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
REFUNDS
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer refunds on products which are delivered in perfect condition as per the order placed.
In the unlikely event that your merchandise arrives damaged, you should email us at hello@theindianethnicco.com the details along with a picture within 48 hours of receiving your order.
After acknowledging your email, our team will arrange for a reverse pickup at your address
Refunds are processed within 4-7 business days of receiving the returned item and will be credited to your mode of payment. In case of COD orders, refunds will be provided into the customers' bank account.
For international orders, the customer is himself responsible to send across the purchase item back to us in order to be eligible for a refund.
