Free shipping for all orders above Rs.4000. For rest, flat shipping fee of Rs. 99 (within India)

Refunds, Returns & Exchanges

Refund


Items like sarees, fabrics, stoles and dupattas are not eligible for return,refund or exchange unless arrived in damaged condition.

Clothing items are eligible for refund only if arrived damaged. Otherwise they are eligible for exchange either for size or any other product from our website equalling the amount of the exchanged product.

In the unlikely event that your merchandise arrives damaged,  you should email us at theindianethnicco@gmail.com the details along with a picture within 48 hours of receiving your order.
Only after our team has acknowledged the receipt of your refund request, you are requested to send back the product on the below mentioned address. Please note the reverse shipping arrangements are to be done by you and will be reimbursed on presentation of receipt(only incase of refunds). While we are working on our reverse logistics, we are currently not in a position to offer the service.

Refunds are processed within 4-7 business days of receiving the returned item and will be credited to your mode of payment. In case of COD orders, refunds will be provided into the customers' bank account.
 

For international orders, the customer is himself responsible to send across the purchase item back to us in order to be eligible for a refund.
For exchange in international orders, the customer is responsible for bearing the return shipping cost. The exchanged item will be charged extra for international shipping. Local shipping of the exchanged item in case of an international order is done at free of shipping cost. 


Returns & Exchange


Fabrics, sarees, dupattas are not eligible for exchange or return.

1.Exchanges are available for clothing items either for size exchange or any other product exchange(incase of product exchange, the customer is eligible to shop for any alternative products from our page equal to the amount of the exchanged product).

2.  For international orders, the customer is himself responsible to send across the purchase item back to us in order to be eligible for an exchange.
For exchange in international orders, the customer is responsible for bearing the return shipping cost. The exchanged item will be charged extra for shipping back to international clients. For international orders- Incase you would like us to ship the exchanged product locally in India to avoid the additional international shipping fee,
 we can do the same free of cost. 

3.In the unlikely event that your merchandise arrives damaged, or there is an issue in size you should email us at theindianethnicco@gmail.com the details along with a picture within 48 hours of receiving your order.
Only after our team has acknowledged the receipt of your exchange request, you are requested to send back the product on the below mentioned address. Please note the reverse shipping arrangements are to be done by you. While we are working on our reverse logistics, we are currently not in a position to offer the service.

The Indian Ethnic Co.
Lekhinee Desai,
B/5,41,KHIRA NAGAR,
SV ROAD,
SANTACRUZ WEST,
MUMBAI-400054, MAHARASHTRA

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, the exchange product will be arranged to be delivered to you as soon as possible.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.



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